Returns & Exchanges
We want you to love your organic sleep experience, which is why we offer a 365-night risk-free trial on our mattresses and a 100-night trial on bedding. If you aren't completely satisfied, we will help you arrange a return or exchange for a full refund.
Initiate Your Request
Visit our online returns portal or contact our customer experience team within your trial period to start the return process.
Verification & Preparation
Provide your order number and photos of the product to ensure it is in a clean, donated-ready condition as per our eco-friendly standards.
Schedule a Pickup
For mattresses and furniture, we will coordinate with a local charity or recycling partner to pick up the item directly from your home at no cost.
Receive Your Refund
Once the pickup is confirmed or smaller items are received at our facility, we will issue a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing